Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We work hard to get your order to you as quickly as possible, this
will take us around 1 to 3 working days. After that, orders usually take
another 1 to 3 working days to arrive once they leave our warehouse.
Shipping
costs within the European Union are €7.99, and for the rest of Europe,
including Switzerland, Norway, and the UK, shipping costs €11.99 plus
import taxes, which are determined by customs.
Find more information here: Shipping Policy
Where are your products manufactured?
Ann Kurz bags are exclusively made in Spain, particularly in
Elche/Alicante. Each product is meticulously crafted in our factory. By
partnering with local suppliers and producing within the EU, we
guarantee fair working conditions and short transportation distances,
effectively reducing CO2 emissions. For additional details, check out
our 'About Us' section.
How much does shipping cost?
Access detailed information about shipping fees in our shipping policy page.